Miga Casino's Privacy Policy — Your data is completely secure

Welcome to Miga Casino. This Privacy Policy ensures complete transparency about how we handle your personal information. By using the Miga Casino website or mobile platform, you are deemed to have accepted the terms of this Privacy Policy.

This policy applies to all Miga Casino services, platforms, and digital products. We believe your privacy is a fundamental right, and Miga Casino respects that right at every step.

Miga Casino collects certain information to improve your experience and meet legal requirements. Below is a full breakdown of the types of data we collect:

Additionally, when you contact our customer support, records of those conversations may be retained — this is necessary for service quality improvement and dispute resolution.

Miga Casino uses collected data solely for specific, lawful purposes. We never use your information for any purpose you were not informed of or did not agree to at the time of registration.

• Account Management: To manage your registration, login, and profile updates.
• Payment Processing: To verify accurate financial information for processing deposits and withdrawals.
• Verification: To complete the KYC process and verify your age and identity.
• Security: To detect fraud, money laundering, and other illegal activities.
• Contact: To send important notifications, promotional offers, and service updates.
• Service Improvement: To analyze user experience and further improve the platform.
• Legal Compliance: To comply with applicable laws and regulatory requirements.

Miga Casino retains your data only for as long as necessary. All information is kept while your account remains active. After account closure, certain data may be retained for a limited period to meet legal obligations.

• Active Account: All data is retained from account opening through to closure.
• Financial Transactions: Minimum 5 years — as required by international financial law.
• KYC Documents: Up to 3 years after account closure.
• Gaming History: 2 years for responsible gaming oversight and dispute resolution.
• Technical Logs: Up to 1 year for security analysis.

Miga Casino never sells your personal data. In limited circumstances, specific information may be shared with trusted partners — and only ever in the interest of delivering your service.

• Payment Processors: Only the information necessary to process transactions with mobile banking partners including bKash, Nagad, and Rocket.
• Game Providers: Third-party game software providers — gameplay data only, no personal identity information.
• Security Specialists: Fraud detection service providers — limited to IP and device information only.
• Legal Authorities: Information may be disclosed to relevant authorities in response to a court order or legal obligation.

The Miga Casino website uses cookies to enhance your browsing experience and ensure the platform functions correctly. Cookies are small text files stored in your browser.

• Essential Cookies: Login sessions and security tokens — the platform cannot function without these.
• Functional Cookies: To remember your preferred language, theme, and settings.
• Analytics Cookies: To understand which pages are most visited — fully anonymized.
• Security Cookies: To prevent fraud and bot attacks.

You can block or delete cookies through your browser settings, though doing so may affect the functionality of certain services.

Miga Casino uses industry-leading security technology to protect your data. Our multi-layered security infrastructure is designed to prevent cyberattacks and unauthorized access.

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• 24/7 Security Monitoring: Suspicious activity is detected in real time.
• Regular Security Audits: Penetration testing conducted by independent security experts.
• Data Backup: Encrypted off-site backups ensure data loss prevention.

Miga Casino believes you should have full control over your own data. To that end, we provide you with the following rights:

• Right to Access Information: You can submit a request to find out what information Miga Casino holds about you.
• Right to Rectification: You may request that inaccurate or outdated information be updated.
• Right to Erasure: Where no legal obligation exists, you may request that your data be deleted.
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Data Portability: You may request a copy of your stored personal data in a structured format.
• Right to Restrict Processing: You may request a temporary suspension of data processing under certain circumstances.

To exercise any of these rights, contact our support team. Requests are typically responded to within 72 hours.

Miga Casino strictly prohibits the use of its services by anyone under 18. Age verification is mandatory during registration. We do not knowingly collect data from minors.

Miga Casino is committed to responsible gaming and considers the protection of minors a top priority. To learn more, visit our Responsible Gaming View page.

Miga Casino reserves the right to update this Privacy Policy when necessary. Any changes will be reflected in the "Last Updated" date at the top of this page. For significant changes, a notification will be sent to your registered email address.

Continued use of the platform after an updated policy is published will be considered acceptance of the new terms. We recommend reviewing this page regularly.

For any questions, concerns, or requests regarding this Privacy Policy, please contact Miga Casino's data protection team. Our support team is available 24/7, seven days a week.

• Email: [email protected]
• Live Chat: Available after logging in to the platform.
• Response Time: Responses are typically provided within 24 hours.